Customer Support

• We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• NOTE: We are not responsible for shipping carrier delays.

Cancellation Policy

• Confirmed orders are non-cancellable. Modifications allowed within 24 hours before shipping, with products of equal or higher value..
• To modify your order pre-shipping, call +91 93280 50418 or email avtaarlightingstudio@gmail.com with new product details within 24 hours..

Return / Refund Policy

• We havc a no-question ask return policy. You will be charged 15% of re-stocking fees on the invoiced MRP.
• Contact us at avtaarlightingstudio@gmail.com or +91 93280 50418 for a response within 24 hours.
• Return requests accepted within 7 days of product receipt. Please return items in original packaging with all accessories intact.
• Kindly return the product(s) to the nearest store/warehouse. Customer will be responsible for transportation or courier charges.
• Harold Electricals Company will conduct verification and checks on returned products for legitimacy.
• It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
• To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.

Exchange Policy

• For damaged/defective/incorrect products, contact customer service via email at avtaarlightingstudio@gmail.com within 48 hours of delivery.
• If you receive a broken or non-working product, please share an unboxing video of the article with us. This video will help us raise concerns with the correct logistics partner.
• Any issues with the product must be raised within 48 hours of delivery for a 100% product replacement for FREE of cost. 
• If the issue is reported within a week post-delivery, a 15% charge of the order value will be applied, and a replacement will be provided.
• Product issues reported after one week from delivery will not be entertained for replacement.
• Microscopic defects that are not visible when the products are installed will not be entertained.
• Upon receiving your complaint, Harold Electricals will verify its authenticity and nature. If deemed genuine, we will promptly initiate the replacement process.
• The returned Products are subject to verification and checks by Harold Electricals in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

Terms & Conditions 

• Installation is not included in product pricing, and may vary for different articles 
• Damages to be reported within 24 hours of delivery.
• Unless specified, the invoice tax is not payable under reverse charges. Please separately mention supplies under reverse charges.